General terms and conditions

last revised  19 FEB, 2024 all right reserved @Noostuff

These General Terms & Conditions, together with any applicable Service Specific Terms, Data Processing Agreement (‘DPA’), Special Offer Terms and the Acceptable Use Policy sets out the terms, which Noostuff will provide services to our customers. By creating a Noostuff account and using the services, You are deemed to have accepted these General Terms and Conditions and the DPA.

By creating a Noostuffaccount and using the services, You are deemed to have accepted these General Terms and Conditions.

The terms “We”, “Our” or “Us” shall refer to Noostuff Internet Limited and any associated group companies and “You”, “Your” or “Customer” shall be deemed as the person/company representative accepting these General Terms and Conditions. These terms constitute a binding and enforceable legal contract between Noostuff and any associated group companies and you.

•       Changes and updates
  • We reserve the right to, with or without notice, change or update these General Terms and Conditions, the Service Specific Terms & Conditions including any technical specification relating to the services, the Acceptable Use Policy, Privacy Policy and any information relating to the services, from time to time, to comply with law or to meet our changing business requirements.These Terms and Conditions may be changed or updated at any time.
•        Age condition and authority
  • You represent and warrant that by signing up to our services, you are at least eighteen (18) years of age and legally capable of entering into a contract.You must meet certain conditions in order to have a Fasthosts account.
  • Alternatively, if you are purchasing services on behalf of a company/third party, you represent and warrant that you have the authority to do so, which in turn is bound by these Terms and Conditions.
•          Duration and Renewal of services
  • Unless otherwise specified, services are provided for a minimum contract term of 12 months and unless cancelled in accordance with Clause 6, will automatically be renewed for further periods.Details about your contract term, our automatic renewal policy and your rights under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
  • Automatic renewals are to ensure that You do not experience interruption or loss of services. Unless you turn-off the automatic renewal, Your services will automatically be renewed for further periods. (Please note that domains may be subject to different terms in respect of renewals).
  • When Entering into a contract as a consumer (not in the course of conducting business) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 allow you to cancel the Contract at any time within fourteen working days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the services, you agree to us commencing supply of those services before the fourteen working days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
•        Payment and Change of Services
  • All services must be paid for in advance, unless otherwise stated differently.Details of how payment is taken for your Noostuff services.
  • All payments must be made in UK pounds sterling, inclusive of applicable taxes.
  • If You have purchased a “Pay as You go” service then payment will be required monthly in advance. If You have purchased services on a fixed term basis then You will be required to pay on the payment agreement You selected, paying in advance or by way of monthly instalments in advance throughout the year.
  • Noostuff will automatically generate an invoice in respect of the next period at the end of the current period unless You have cancelled your services in accordance with Clause 6.
  • Payment will be taken via the chosen payment methods specified within the control panel and will be non-refundable. In cases of failed payment, the invoice will be considered overdue and immediately payable.
  • All invoices will be made available to You via the ‘Invoices and Renewals’ section of Your control panel. You can also opt to have the invoices sent to an email of Your choice via Your control panel.
  • You are required to have a valid credit/debit card and/or PayPal account registered to Your account at all times. Failure to do so will result in restricted access to Your account. If You cancel Your credit/debit card and/or PayPal account for any reason, You must update your account and provide details of a current valid payment card and/or PayPal Account.You need to keep your payment details up to date at all times.
  • Noostuff reserves the right to change the prices and/or nature of our services by giving You 30 days written notice of those changes. Notice of changes to prices and/or services will be given by email to the email address we hold for your account. Any price change only becomes effective when the service reaches the end of its current term. You will be charged the new price when the service is automatically renewed at the end of the current term.We reserve the right to make changes to your services.
  • Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and Noostuff makes no representations or warranties with respect to those services.
  • We reserve the right to interrupt, cancel or suspend all services until payment is received in full and all outstanding charges are cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to Us under these terms until Your contract is terminated. You are also responsible for any additional costs incurred by Us in taking steps to recover any sums due by You.
  • We reserve the right to pass your debt onto a third party debt recovery agent and You accept all liability for the recovery of our costs from You.
  • If You withdraw any payments made via a bank, credit card or PayPal (a “chargeback”), We reserve the right to interrupt, suspend or cancel Your services and/or charge a fee. Such action is without prejudice to Our right to recover any and all outstanding sums from You and your obligation to pay the same to Us.
  • If You withdraw any payments made via a bank, credit card or PayPal (a “chargeback”), for a service or registration or listing renewal then Noostuff will become the registrant (owner) of the domain.
  • Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due, the remainder of the balance will be taken from the current payment method on Your account.
  • You agree that Noostuff will store Your card details so that regular payments to us can be made. We refer to this as a Continuous Payment Authority (CPA).
  • noostuff will provide You with invoices detailing the payment amount and which payment method will be, or has been used.
  • Noostuff reserves the right to make changes to any payments where Noostuff, in their reasonable opinion, believes they are necessary and in accordance with this Agreement.
  • In accordance with the CPA, Noostuff will provide You with a confirmation order, by email.
  • The CPA details can be amended at any time by contacting Customer Support: noostuffhelpline@gmail.com
  • You agree that the CPA is effective and will remain so until You change or cancel Your payment method with Noostuff. No fees are charged for a change in payment method.
  • You agree that if You cancel Your CPA, Your services maybe cancelled. You agree to continue to pay for the services in accordance with this Agreement.
  • Noostuff reserves the right to cancel Your CPA if Noostuff is no longer able to take payment from the stipulated payment method.
•        Refunds
  • All fees for services are non-refundable.
  • In the event that Noostuff chooses to cancel Your service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract term.
  • If you breach these terms, You will not be entitled to a refund, in the event of a cancellation.
  • Domain credits are non-refundable as they enable the purchase of domain names at discounted Prices, based on an up-front commitment.
  • Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.
  • Unused reseller funds on account will only be recoverable when the account is closed.
•           Cancellation
  • Noostuff will provide the services for the period stated on the order confirmation, which shall then automatically renew for further periods, subject to termination by:
    • You provide notice to Newstuff  us NOOSTUFF at least 30 days prior to the next renewal date.
  • You may cancel your services with nOOSTUFFat any time by providing 30 days notice provided those services are not subject to a minimum contract term.
  • Once nOOSTUFF accepts your cancellation request, you will be provided with written confirmation of such request. For clarity, your cancellation request will not be deemed to have been received and accepted until We have issued our written confirmation to You.
  • We reserve the right to cancel and/or withdraw your service at any time for any reason by providing you 30 days’ written notice.
  • Without prejudice to its other rights and remedies, nOOSTUFFmay, in its sole discretion, either permanently or temporarily suspend and/or terminate the services and will have no liability to provide the services if an event occurs and Noostuff deem it to be appropriate to terminate the Agreement.
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